FAQs

Your well-being is priceless. Your time is too. WELLNESSFIX™ was developed with your health in mind, allowing you to seamlessly incorporate self-care into your daily life. Our mission is to give you more time and energy for the things that truly matter to you. We firmly believe that your path to wellness shouldn’t come at the expense of our precious planet.”
At Wellnessfix, we pride ourselves on delivering a spa and wellness experience that stands out in the industry. Here’s why you should make us your preferred choice:

• International Techniques: Our services strictly adhere to techniques endorsed by our team of International Trainers. This commitment to global best practices ensures you receive top-tier treatments.

• Service Duration Guarantee: We guarantee the duration of all our services at our outlets, giving you peace of mind and transparency in your spa experience.

• Controlled Environment: Our services take place in a controlled environment designed to maximize the benefits you receive. We prioritize your comfort and well-being throughout your visit.

• Health and Hygiene Standards: Wellnessfix is dedicated to upholding internationally accepted health and hygiene standards. Your safety and cleanliness are our top priorities.

• Professionalism: Our International processes reflect the highest levels of professionalism among our staff. You can expect consistency and excellence in customer service every time you visit.

• Quality Products: We use only top-quality products that meet industry standards in delivering our services. Your satisfaction and well-being are our driving forces.

To book an appointment simply follow the below steps
• Select the preferred location
• Click on the icon stating Öur Services” https://wellnessfixph.zenoti.com/webstoreNew/services”
• For any service, you can go to the individual package and select the option “ÄDD”
• To choose Multiple Services, select the option “ÄDD ANOTHER SERVICE”
• Choose your preferred therapist, date and time
• Select “Book Reservation” to confirm your appointment

We recommend arriving at least 10minutes before your scheduled appointment time. This early arrival allows you to complete any necessary paperwork, and transition into a relaxed state of mind. It ensures you can fully enjoy your wellness experience without feeling rushed.
IV. What is our cancellation policy?
To avoid cancellation fee, please notify us atleast 2 hours in advance if you need to cancel or reschedule your appointment.
Cancellation made with less than 2 hours’ notice may be subject to cancellation fee.

You can cancel or reschedule the appointment by calling our reception or using our online booking system.

• Special Discounts: Members receive exclusive discounts on our services and products
• Rewards and Points: Accumulated loyalty points with each visit and redeem them for complimentary treatments or products.

Joining our membership program is easy! Simply visit our spa or contact our front desk staff to sign up. Our friendly team will guide you through the process and help you get started on your journey to enhanced well-being and exclusive member benefits. We look forward to welcoming you to the Wellnessfix family.

You can check your wallet balance from profile > Wallet

To ensure the fairness and transparency of our rewards system, we have established the following terms and conditions:

• Accumulating Points: Points are accumulated based on eligible purchases and services. Points have no cash value and cannot be transferred or redeemed for cash.

• Redeeming Points: Points can be redeemed for complimentary treatments or our wellness products as outlined in our rewards catalogue. Points may have expiration dates, so please check your account for details.

• Membership Renewal: To maintain your membership and rewards points, you must renew your membership annually. Failure to renew may result in the loss of accumulated points.

• Point Adjustments: Wellnessfix reserves the right to make adjustments to points or rewards in the event of returns, cancellations, or suspected fraudulent activity.

• Program Changes: Wellnessfix may modify or terminate the rewards program at any time, with or without notice.

• Compliance: Members are responsible for complying with all program terms and conditions. For more details and specific terms related to our rewards system, please contact our front desk staff or visit our website.

I. Expertly Trained Staff:
Our team of therapists, supervisors, and managers are highly trained and certified professionals who prioritize your safety during every visit. They are well-versed in the latest industry techniques and safety protocols.

II. Strict Hygiene Standards:
We maintain rigorous hygiene and sanitation practices throughout our Wellnessfix facilities. Our equipment, treatment rooms, and common areas are cleaned and disinfected regularly to ensure a clean and safe environment.

III. Quality Products:
We use only top-quality products that meet industry standards. These products are carefully selected to ensure they are safe for your skin and well-being.

IV. Controlled Environment:
All our treatments are carried out in a controlled environment designed for your comfort and safety. We pay meticulous attention to room temperature, lighting, and ambiance to create a serene and secure atmosphere.

V. Health and Safety Guidelines:
Wellnessfix adheres to internationally accepted health and safety guidelines. We stay updated with the latest industry best practices to ensure that you receive safe and effective treatments.

VII. COVID-19 Safety Measures:
In response to the ongoing COVID-19 pandemic, we have implemented additional safety measures to protect our clients and staff. These measures include temperature checks, mask requirements, social distancing, and enhanced cleaning protocols.

VIII. Open Communication:
We encourage open communication with our clients. If you have any specific safety concerns or conditions, we should be aware of, please feel free to inform our staff before your treatment.

IX. Compliance with Regulations:
We comply with all relevant health and safety regulations in the countries where we operate. Our commitment to safety extends to legal compliance to ensure your peace of mind.

Yes, we welcome your feedback and reviews about your experience with us. Your input is valuable in helping us improve our services and assisting others in making informed decisions.

You have several options to share your testimonials with us:
• Online Review Platforms: Visit popular review platforms like Google, TripAdvisor, or others where we are listed. Search for “WELLNESSFIX” and leave your review there or you can scan our QR code at the Front Desk.​
• Wellnessfix Website: Check our official website for a “Feedback” or “Reviews” section, usually located in the footer or on the homepage. Follow the instructions to leave your feedback or testimonial.
• Social Media: Visit our official Social Media pages and leave your feedback or reviews or scan our social media QR code placed at the front desk /website there.
• Email: Send your detailed feedback or testimonial via email to the provided address.
• In-Person Feedback: If you visit our physical location, you can provide feedback directly to our staff or management.
• Customer Satisfaction Surveys: Keep an eye on your email/SMS for customer satisfaction surveys we send out. Complete the survey to share your feedback.